Privacy Policy

This Privacy Policy explains how Pizza Ranch ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website at ranch-piz.digital, place orders, use our services, or interact with us in any other way. Please read this document carefully. By using our website or services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This policy is designed to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), and the Federal Trade Commission Act (FTC Act), which governs unfair or deceptive acts and practices in commerce.

1. About Us

Pizza Ranch is a food service company operating in the United States. We provide customers with high-quality food products, online ordering capabilities, delivery coordination, loyalty program services, and related digital experiences through our website and associated digital platforms.

Our contact details for all privacy-related matters are as follows:

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through:

• Our website located at ranch-piz.digital
• Online ordering systems and checkout processes
• Customer account registration and profile management
• Loyalty programs and promotional campaigns
• Email communications, newsletters, and marketing messages
• Customer service interactions via phone, email, or online forms
• Any other digital or in-person interactions with Pizza Ranch

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party platforms you visit.

3. Information We Collect

We collect several types of information in connection with the services we provide. This information falls into the following categories:

3.1 Personal Identification Information

When you register an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Date of birth (where provided for age verification or birthday promotions)
• Username and password (stored in encrypted form)
• Loyalty program membership information

3.2 Payment and Financial Information

When you make a purchase on our website, payment information such as credit card numbers, debit card numbers, and billing details are collected. We do not store full payment card numbers on our servers. Payment processing is handled by compliant third-party payment processors who maintain their own PCI-DSS compliant security environments.

3.3 Order and Transaction Data

We maintain records of your orders, including:

• Items ordered and quantities
• Order history and preferences
• Special requests and dietary notes
• Order timestamps and delivery information
• Refund and complaint history

3.4 Usage Data and Online Activity

When you visit ranch-piz.digital, we automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring URLs and exit pages
• Click-through data and navigation paths
• Search queries made on our website
• Date and time of visits

3.5 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your interactions with our website. For detailed information about the types of cookies we use and how to manage your cookie preferences, please refer to our Cookie Policy.

3.6 Device Information

We may collect information about the device you use to access our website, including:

• Device identifiers (e.g., mobile advertising IDs)
• Hardware model
• Screen resolution and display settings
• Mobile network information
• Operating system version

3.7 Location Data

With your permission, we may collect precise or approximate geolocation data from your device to help locate the nearest Pizza Ranch location, facilitate delivery services, or provide location-specific promotions. You may disable location tracking through your device settings at any time.

3.8 Communications Data

When you contact our customer service team or send us a message, we collect the content of those communications, including:

• Email correspondence
• Phone call records (where permitted by law)
• Feedback and survey responses
• Reviews and ratings submitted through our platform

3.9 Information from Third Parties

We may receive information about you from third parties, such as social media platforms (if you log in using a social account), advertising partners, or data analytics providers. This information is combined with data we already hold about you to improve the accuracy of our records and the relevance of our services.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your customer account and loyalty program membership
• Coordinating delivery and pickup services
• Communicating order confirmations, updates, and delivery notifications
• Processing payments and issuing refunds
• Resolving complaints and customer service inquiries

4.2 Analytics and Service Improvement

• Analyzing website traffic and user behavior patterns
• Understanding customer preferences and improving our menu offerings
• Testing and improving the functionality of our website
• Conducting internal research and business analysis
• Generating aggregated, anonymized statistical reports

4.3 Marketing and Promotional Communications

• Sending newsletters, promotional offers, and special deals
• Delivering personalized recommendations based on your order history
• Running targeted advertising campaigns on third-party platforms
• Notifying you about loyalty program rewards and milestones
• Inviting you to participate in surveys, contests, or events

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send, or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we will continue to send you transactional and service-related messages.

4.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from law enforcement and government authorities
• Enforcing our Terms of Service and other agreements
• Detecting, investigating, and preventing fraudulent transactions and abuse
• Protecting the rights, property, and safety of Pizza Ranch, our customers, and the public

4.5 Personalization

• Tailoring your website experience based on your preferences and browsing history
• Remembering your settings, saved addresses, and payment preferences
• Displaying relevant content and promotions based on your location and order history

5. Legal Bases for Processing

We process your personal information based on the following legal grounds:

• Contractual necessity: To fulfill orders you have placed and provide the services you have requested.
• Legitimate interests: To improve our services, prevent fraud, and conduct marketing activities where these interests are not overridden by your rights.
• Legal obligation: To comply with applicable federal and state laws.
• Consent: Where required by law, we will obtain your consent before processing certain types of data, such as for direct marketing communications or precise location tracking.

6. Sharing Your Information with Third Parties

Pizza Ranch does not sell your personal information to third parties. However, we may share your information with certain trusted third parties under the following circumstances:

6.1 Service Providers and Business Partners

We engage third-party service providers to assist us in operating our business and delivering our services. These providers may include:

• Payment processing companies
• Delivery logistics and courier services
• Website hosting and cloud storage providers
• Email marketing and communications platforms
• Analytics and data intelligence providers (e.g., Google Analytics)
• Customer relationship management (CRM) software providers
• IT security and fraud prevention services

All service providers are contractually required to process your data only on our behalf and in accordance with our instructions. They are prohibited from using your data for their own purposes and must maintain appropriate security measures.

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal process, including subpoenas, court orders, or government demands. We may also disclose information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Pizza Ranch, our customers, or the public, or to enforce our legal rights or agreements.

6.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or other business transfer, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

6.4 Advertising Partners

We may share limited information (such as hashed email addresses or device identifiers) with advertising partners to deliver targeted advertisements on third-party platforms, including social media networks. This sharing is conducted in compliance with applicable law, including the CCPA/CPRA opt-out rights for California residents. We do not share sensitive personal information for advertising purposes.

6.5 Aggregated and Anonymized Data

We may share aggregated or anonymized data that does not identify any individual with business partners, researchers, or the public for analytical, statistical, or marketing purposes.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytical data. Cookies are small text files stored on your device when you visit a website.

The types of cookies we use include:

• Essential Cookies: Necessary for the website to function properly, including session management and security features.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience.
• Marketing and Targeting Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You may manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our website. For full details, please review our Cookie Policy.

8. Data Security

Pizza Ranch takes the security of your personal information seriously and implements industry-standard technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encryption of sensitive data at rest, including payment information and passwords
• Firewalls, intrusion detection systems, and regular security audits
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular employee training on data privacy and security best practices
• Incident response procedures for addressing potential data breaches
• PCI-DSS compliant payment processing systems

Despite our best efforts, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your information. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law and take all necessary steps to mitigate the impact.

9. Your Rights and Choices

Depending on your state of residence and applicable law, you may have the following rights regarding your personal information. We are committed to honoring these rights in accordance with the CCPA/CPRA and other applicable U.S. privacy laws.

9.1 Right to Know and Access

You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it is shared.

9.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you. You may also update certain information directly through your account settings on our website.

9.3 Right to Deletion

You have the right to request deletion of personal information we have collected from you, subject to certain exceptions. We may retain certain information where required by law, necessary for the completion of a transaction, needed to fulfill a legal obligation, or necessary for other legitimate purposes permitted by applicable law.

9.4 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising. Pizza Ranch does not sell personal information for monetary consideration. However, if you wish to limit the sharing of your information for advertising purposes, you may submit a request through our website or by contacting us at [email protected].

9.5 Right to Limit Use of Sensitive Personal Information

California residents have the right to limit the use and disclosure of sensitive personal information to purposes that are necessary to perform the services requested or as otherwise permitted by the CPRA.

9.6 Right to Data Portability

You have the right to receive a copy of your personal information in a portable, machine-readable format, allowing you to transmit it to another service provider where technically feasible.

9.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you services, charge you different prices, or provide a different quality of service because you exercised a right under applicable privacy law.

9.8 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us by:

• Email: [email protected]
• Website: ranch-piz.digital

We will acknowledge your request within 10 business days and respond substantively within 45 calendar days of receipt. If we need additional time, we will notify you and may extend our response period by an additional 45 days, as permitted by law. We may need to verify your identity before processing your request.

You may designate an authorized agent to submit a privacy rights request on your behalf. Authorized agents must provide written authorization signed by you, and we may still require you to verify your identity directly with us.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, maintain your account, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods vary depending on the type of data:

When your personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention and destruction policies.

11. Children's Privacy

Pizza Ranch does not direct its services to children under the age of 13, and we do not knowingly collect personal information from minors. Our website is not designed or intended for use by children. If you are under the age of 18, you may only use our website under the supervision and with the consent of a parent or legal guardian.

We comply with the Children's Online Privacy Protection Act (COPPA), which requires verifiable parental consent before collecting personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under the age of 13 without parental consent, we will promptly take steps to delete such information from our records.

If you are a parent or guardian and believe your child has provided personal information to us without your consent, please contact us immediately at [email protected] so we can take appropriate action.

12. International Data Transfers

Pizza Ranch is based in the United States, and the information we collect is governed by U.S. law. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection and privacy laws may differ from those in your country of residence.

By using our services, you consent to the transfer of your information to the United States as described in this Privacy Policy. We take reasonable steps to ensure that any international transfers of personal data are conducted in compliance with applicable law and with appropriate safeguards in place to protect your information.

If we transfer personal data of individuals located in jurisdictions with specific international transfer requirements, we will implement appropriate mechanisms such as standard contractual clauses or other recognized legal frameworks to ensure adequate protection of such data.

13. California-Specific Privacy Rights

In addition to the general rights described in Section 9, California residents have specific rights under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA). These include:

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information collected from you (with certain exceptions)
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of personal information
• The right to limit the use and disclosure of sensitive personal information
• The right to non-discrimination for exercising your CCPA/CPRA rights
• The right to data portability in a readily usable format

California residents may submit a verifiable consumer request to exercise these rights by contacting us at [email protected]. We may need to verify your identity to process your request. Verification may include confirming information already on file with us.

For information about the categories of personal information we collect, the sources, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it, please refer to Sections 3, 4, and 6 of this Privacy Policy.

California residents may also direct requests related to the "Shine the Light" law (California Civil Code Section 1798.83) regarding disclosure of personal information shared with third parties for their own direct marketing purposes. To submit such a request, contact us at the email address provided above.

14. Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of certain personal information to third parties for monetary consideration under Nevada Revised Statutes Chapter 603A. Pizza Ranch does not currently sell personal information as defined under Nevada law. If you are a Nevada resident and wish to submit an opt-out request or make an inquiry, you may contact us at [email protected].

15. Federal Trade Commission Compliance

Pizza Ranch operates in compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts and practices in commerce. We are committed to transparency in our data collection and use practices, and we do not engage in deceptive or misleading practices regarding privacy. Our privacy practices are reviewed regularly to ensure ongoing compliance with FTC guidelines and enforcement priorities, including requirements related to data security, accurate privacy disclosures, and honoring stated privacy commitments.

16. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or other online services that are not owned or controlled by Pizza Ranch. This Privacy Policy applies only to information collected by our website and services. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information.

When you interact with social media features on our website (such as sharing buttons or embedded feeds), those features may collect information about you and your interactions. Your use of such features is governed by the privacy policies of the respective social media companies.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes to this policy, we will notify you by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to the address associated with your account (for significant changes)
• Displaying a prominent notice on our website homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.

18. How to File a Complaint

If you believe your privacy rights have been violated or you have a concern about our data practices, we encourage you to first contact us directly so that we may address your concern:

• Email: [email protected]
• Website: ranch-piz.digital

We are committed to resolving complaints promptly and fairly. If you are not satisfied with our response, you may file a complaint with the relevant data protection or consumer protection authority.

18.1 Federal Trade Commission (FTC)

The Federal Trade Commission is the primary federal agency responsible for consumer protection and enforcement of privacy-related laws in the United States. You may file a complaint with the FTC at:

18.2 California Privacy Protection Agency (CPPA)

California residents may also contact the California Privacy Protection Agency regarding complaints related to CCPA/CPRA violations:

18.3 State Attorneys General

Residents of other states may file privacy complaints with their respective State Attorney General's office. Contact information for each state attorney general can be found at the National Association of Attorneys General website: www.naag.org.

19. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We have designated a privacy contact responsible for overseeing our data protection compliance and responding to privacy-related inquiries.

We will make every effort to respond to your inquiry within 10 business days of receipt. If your request involves a formal exercise of your privacy rights under applicable law, we will respond within the timeframes required by law as described in Section 9 of this policy.